Return & Warranty Policy
Return Policy
At OlexaBD, we want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, you may return it under the following conditions:
- Returns must be requested within 3 days of delivery.
- The product must be unused, in its original packaging, and with all accessories and tags intact.
- Proof of purchase (Order ID or Invoice) is required.
To initiate a return, please contact our support team at support@olexabd.com.
Warranty Claim
We provide official brand warranty for eligible products. The warranty period and terms vary by manufacturer.
- Warranties cover manufacturing defects only.
- Physical damage, water damage, or misuse is not covered.
- Please retain your warranty card and invoice to claim warranty services.
Note: OlexaBD acts as a facilitator for warranty claims. The final decision rests with the brand's authorized service center.